FREQUENTLY ASKED QUESTIONS
WHERE DO YOU SHIP?
Canada and US
HOW CAN I CONTACT EFFYDESK?
Live Chat on our website (operating from 9am-5pm PST)
Email us at team@effydesk.ca
Call us at 604-715-7577 (operating from 9am-5pm PST)
IS A SHOWROOM AVAILABLE TO VIEW THE PRODUCT?
Yes our show room is available for viewing. Please email team@effydesk.ca or call us at 604-715-7577 to set up an appointment!
IF WE LIVE IN LOWER MAINLAND, CAN WE PICK UP THE PRODUCT?
Yes packages are available for pick-up. Please email team@effydesk.ca or call us at 604-715-7577 to set up by appointment only!
HOW LONG DOES IT TAKE TO ASSEMBLE A DESK?
Moderate assembly is required for the desk and we provide assembly instructions with each desk frame. We recommend assembling the desk with a friend. The assembly process usually takes around 30-45 minutes from start to finish.
WHERE CAN I FIND PDF’S OF THE ASSEMBLY INSTRUCTIONS AND TROUBLESHOOTING?
Every purchase will come with an assembly booklet. You can also get the PDF version here
CAN I USE MY OWN DESKTOP?
You are able to use any desktop you prefer as long as the table is drill-able. Please keep the desktop size between 44" to 80” in width and 27-36” in depth for maximum stability. Keep overhang between 2-5 inches.
HOW DO I USE THE WIRELESS CHARGING FEATURE ON MY SOLID WOOD TABLE TOP?
You can use this feature by placing your phone or tablet directly on top of the wireless charging area indicated by the two L shaped markings on the left-hand side of the desk. The device must be wireless charging compatible and centred on the marked area to activate charging. Sliding/dragging the device onto the indicated area will not activate the wireless charging.
We recommend you remove any magnets, wallet cases, pop sockets and similar items before using the wireless charging on your solid wood table top. These items can prevent the wireless charging function on your solid wood table top.
WHY IS MY PHONE WARM AFTER USING THE WIRELESS CHARGING FEATURE ON MY SOLID WOOD TABLE TOP?
It is normal for your phone or tablet to get warm from wireless charging. The use of a case and the thickness of the case can contribute to the increased temperature of your device. Remove the case from your device to reduce the heat generated from wireless charging.
WHERE WILL MY ORDER SHIP FROM?
We ship our products from Vancouver, BC. If you are in the greater lower mainland, we have a local driver and any orders outside of the lower mainland, we will deliver via CANPAR.
HOW CAN I TRACK MY ORDER ONCE IT HAS BEEN SHIPPED?
Once your order has shipped, you will receive an e-mail with tracking information provided. Please note that it may take up to 24 hours before movement is reflected on the travel history.
HOW CAN I PLACE AN ORDER?
Once you're ready to place an order, you may place the order online. With any other questions, you may reach us via email at team@effydesk.ca or by live chat.
HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?
For any changes to order, please contact us via live chat or email with your order number.
GENERAL RETURN INFO
Hassle-free 100 day free return policy.
We offer a 100 day risk free returns on all our electric standing desks in their original packaging. As long as you return your item to us in new condition in the original packaging, we will refund you in full. Please note that the customer is responsible for return shipping costs.
We’re unable to accept returns on the following purchases:
- Bulk Orders
- Missing or damaged parts or packaging
HOW DO I RETURN AN ELECTRIC STANDING DESK?
All returns must be approved by EFFYDESK within 100 days. Just shoot us an email and we will assist you through the process.
We typically process returns within 3 business days of receipt. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your credit card provider to process the refund.
WARRANTY
IS THERE A WARRANTY ON DESKS?
EFFYDESK have an all-inclusive 20 year warranty on all frame components; including motors and electronics, and table top.
Guidelines:
Warranty is valid for the original purchaser only.
We will repair or replace any parts deemed defective.
To receive warranty service, please complete the Contact Us form below or shoot us an email at team@effydesk.ca
WHAT IS COVERED BY THE WARRANTY?
EFFYDESK Frame itself, including the electric motors, control box, and handset.
Performance according to published specifications.
Any defective parts that malfunction within the 20 years
WHAT IS NOT COVERED BY THE WARRANTY?
- Normal wear and tear of the EFFY Desk Top or paint finish on the EFFYDESK Frame.
- Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone not affiliated with or authorized by EFFYDESK
- Any product that has been damaged by or subjected to misuse, abnormal handling or impact.
- Improper assembly or disassembly.
- Any modification to the frame or electrical components.
For any other questions, don't hesitate to contact us at team@effydesk.ca