FAQs
General
How can contact Effydesk?
Live Chat on our website (operating from 9am-5pm PST)
Email us at team@effydesk.ca
Call us at 604-715-7577 (operating from 9am-5pm PST)
Is a showroom available to view the product?
Yes our show room is available for viewing. Please email team@effydesk.ca or call us at 604-715-7577 to set up an appointment!
If we live in the lower mainland, can we pick up the product?
Yes packages are available for pick-up. Please email team@effydesk.ca or call us at 604-715-7577 to set up by appointment only!
Do you offer product warranties?
Yes, for electronic standing desks, there is an all-inclusive 20 year warranty on all frame components; including motors and electronics, and table top. (Valid for the original purchaser only).
For chairs and all other accessories, there is a 2 year warranty.
We will repair or replace any parts deemed defective.
What do I do if my item arrives damaged?
Sometimes during shipping the couriers handle the packages with less care. If the product arrives damaged, depending on the extent of the damage, EFFYDESK will either compensate or replace the table top (up to the customer to choose from). If replacement is chosen, it will only be replaced once. Replacements are shipped via standard ground shipping.
To start a claim, please send an email to team@effydesk.ca with the following information:
1) Photos of the outside packaging box (for us to claim from the courier)
2) Close up photo of the damage (eg. chips, scratches, dents)
3) Long shot photo of the damage
We will usually respond within 1-2 business days.
Claims reported beyond the 30-day window from the delivery date may not be eligible for approval.
Please do not dispose and hold onto the damaged items and its external packaging that it had arrived in until the inspection is complete from the courier.
Can I get replacement parts?
Yes, we offer replacement parts for items covered under warranty. Please reach out to our support team for assistance.
Do you offer discounts for bulk purchases?
Yes, we offer discounts on bulk orders. Contact our support team for more details.
Do you have a physical store?
We don’t have a physical store, but we do have a warehouse and a showroom where you can see and try out our products. To visit our showroom, simply book an appointment with our support team—we’d love to help you find the perfect fit!
How do I contact customer support?
Live Chat on our website (operating from 9am-5pm PST)Email us at team@effydesk.ca
Call us at 604-715-7577 (operating from 9am-5pm PST)
Do you sell any open box items?
Yes, we offer Nearly New items—high-quality products with minor imperfections at 30% off. These are fully functional, final sale items with limited availability. Contact us at team@effydesk.com to inquire!
Desks
Can I use my own desktop?
You are able to use any desktop you prefer as long as the table is drillable. Please keep the desktop size between 44" to 80" in width and 27-36" in depth for maximum stability. Keep overhang between 2-5 inches.
How do I use the wireless charging feature on my solid wood table top?
You can use this feature by placing your phone or tablet directly on top of the wireless charging area indicated by the two L shaped markings on the left-hand side of the desk. The device must be wireless charging compatible and centred on the marked area to activate charging. Sliding/dragging the device onto the indicated area will not activate the wireless charging.
We recommend you remove any magnets, wallet cases, pop sockets and similar items before using the wireless charging on your solid wood table top. These items can prevent the wireless charging function on your solid wood table top.
How do I care for my solid wood table top?
We recommend keeping your table top dry and using coasters when drinking liquids on or near you desk. Repeated exposure to puddles can distort the surface of the solid wood top.
How long is the cord/plug wire? In other words, how far can this desk be from an outlet?
The total length of the cord from the main control box to the end of the plug is 99 inches.
Is there a way to reset my standing desk?
To reset, unplug and plug the desk for 15 minutes. Then press the Down button and hold for 10-15 seconds until the table stutters and beeps.
What voltage are our desks?
Our desks use a volt range between 110-230v.
Why is my phone warm after using the wireless charging feature on my solid wood table top?
It is normal for your phone or tablet to get warm from wireless charging. The use of a case and the thickness of the case can contribute to the increased temperature of your device. Remove the case from your device to reduce the heat generated from wireless charging.
How do I configure the presets on my office desk?
1. Adjust the table to the desired height, then press M. “S-“ will flash on the display.
2. Press a number to set the desired height as a preset.
How do I assemble this product?
Visit our Installation Resource page to access helpful videos and downloadable instruction manuals. If you need further assistance, our support team is here to help!
What are the dimensions/specifications of this product?
Product dimensions and specifications are listed on the product page under the "Specs & Dimensions" tab.
If you require a specific measurement, reach out to our support team, we can help!
My desk is not working
Have you performed a factory reset to complete your desk setup yet?
- To do so, press the down button for 10 seconds until you hear a beep and “RST” and it will stutter.
Next, check if your control box is leveled underneath the table.
- If it is not leveled, the sensor will stop moving if it senses something is obstructing it - so it needs to be leveled and not hanging.
If the desk is still not working, please send an email to team@effydesk.ca with the following information:
1) One photo of the label on the main control box
2) One photo of the entire column (leg)
3) One video outlining the issue you are having with your desk (eg. pressing down all the way, recording the error code if there is any)
We understand that the video may be a large file to send via email, you are welcome to upload it via any medium. We suggest Google Drive, iCloud, or DropBox. In your sharing settings, please provide viewing accessibility to our email team@effydesk.ca
Once we’ve received your files, we will be relaying the files to our engineering team for review. We will get back to you within 1-2 business days, or earlier!
If it is deemed that a replacement is needed, we will ship out the replacement part to you right away free of charge via ground shipping. Please note that standard ground shipping is 1-7 business days transit time, depending on your location.
Chairs
What Are The Handle Adjustments For The AeryChair?
There are a total of 4 adjustments (2 left, 1 right, 1 backrest):
- front left = seat forward/backward
- back left = tilt seat
- right = seat up/down
- backrest = tilt backrest only
How Do I Attach The Wheels To The AeryChair Base?
Push the wheels straight in, do not go at an angle. Grab the wheel with the centre of your hand, align the stem straight on, and push in.
What Is A 4D Armrest?
4D Armrests are adjustable in four dimensions: in height, forwards/backwards, left/right, as well as rotate them around their axis.
How do I assemble this product?
Visit our Installation Resource page to access helpful videos and downloadable instruction manuals. If you need further assistance, our support team is here to help!
What are the dimensions/specifications of this product?
Product dimensions and specifications are listed on the product page under the "Specs & Dimensions" tab.
If you require a specific measurement, reach out to our support team, we can help!
Accessories
How To Care For The DeskShelf?
Only basic cleaning is needed, no need for any harsh detergents or cleaners. Using a soft cloth that is slightly moistened with warm and soapy water, wipe down the wood from any dust. Then dry with a soft cloth or air dry.
How Do I Assemble The DeskShelf?
Easy to set up in 5 minutes or less, find the online instructions here. Screwdriver is required for assembly.
Can You Tell Me More About Warranty?
All our Desk Shelfs are covered for 2 years which includes everything except for wear & tear.
What Size Folders Does The Cabinet Accommodate?
The hanging folder size is meant to be for A4 size paper which is the most used international standard paper size, but the cabinets accommodate both legal and letter sized file folders.
Warranty
Do you offer product warranties?
Yes, for electronic standing desks, there is an all-inclusive 20 year warranty on all frame components; including motors and electronics, and table top. (Valid for the original purchaser only).
For chairs and all other accessories, there is a 2 year warranty.
Guidelines: Warranty is valid for the original purchaser only.
We will repair or replace any parts deemed defective.
To receive warranty service, please shoot us an email at team@effydesk.ca
What is covered by the warranty?
- The EFFYDESK frame, including the electric motors, control box, and switch.
- Performance - according to published specifications.
- Defective materials or workmanship in frame.
- Defects affecting the operation of the frame and height-adjusting mechanisms.
- All our Ergonomic Office Chairs are covered for 2 years which includes everything except for wear & tear.
- All our Table tops and frames are covered for 20 years which includes everything except for wear & tear.
What is not covered by the warranty?
Normal wear and tear of the EFFY Desk Top or paint finish on the EFFYDESK Frame.
Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone not affiliated with or authorized by EFFYDESK
Any product that has been damaged by or subjected to misuse, abnormal handling or impact.
Improper assembly or disassembly.
Any modification to the frame or electrical components.
For any other questions, don't hesitate to contact our support team.
Shipping
Where do you ship?
Canada and US
Where will my order ship from?
We ship our products from Vancouver, BC. If you are in the greater lower mainland, we have a local driver and any orders outside of the lower mainland, we will deliver via CANPAR.
How can I track my shipment?
Once your order is shipped, you’ll receive a tracking number via email. Use the link provided to see real-time updates on your shipment’s progress.
How long does it take to ship?
We use a local courier for anywhere in the greater Vancouver so you will get your order fast!
For other parts of Canada, we ship using CANPAR and will provide a tracking number usually within 24 hours of your order.
Estimated Shipping Times
Within lower mainland BC: 1-3 business days
Within BC: 2-4 business days
Alberta: 3-4 business days
Saskatchewan & Manitoba: 4-5 business days
Ontario: 5-7 business days
Quebec: 6-8 business days
Eastern Canada: 5-10 business days
Yukon Territories, Prairies, Maritimes & US Locations: Orders from these locations are subject to review which may affect shipping
The above shipping times do not include unexpected contingencies. Please note those are the delivery times once shipped from our warehouse. (Please include 1-3 business days for warehouse processing time)
Do you offer free shipping?
Yes, everything on our website includes FREE SHIPPING anywhere in Canada!
Orders from Yukon Territories, Prairies, Maritimes & US Locations are subject to review which may affect shipping.
I never got my order, what should I do?
If your order hasn’t arrived by the expected delivery date, please check your tracking information first. If the tracking status shows no updates or indicates a delivery issue, contact our support team immediately. We’ll investigate with the carrier and ensure you receive a replacement or refund if needed.
Where is the other half of my shipment?
It is common that our shipments arrive separately, so please do not be alarmed if you’re missing the rest of your order. There is usually a 1-2 business day lag until the next tracking number arrives.
What happens if my package is lost or delayed?
If your package is delayed or lost, contact our customer support team. We’ll work with the shipping carrier to locate it or issue a replacement if necessary.
Can we pick up the order?
If you live in the lower mainland, pick-up is available by appointment only. Please book a pick-up time with our support team by emailing team@effydesk.ca or call us at 604-715-7577.
What should I do if I received the wrong item?
We’re sorry for the mix-up! Contact our support team with your order number and a photo of the delivered item, and we’ll send the correct item right away.
Returns
What is our hassle-free 100 Day Satisfaction Guaranteed Policy
We offer a 100 day risk free returns on all our electric standing desks in their original packaging. As long as you return your item to us in new condition in the original packaging, we will refund you in full. Please note that the customer is responsible for return shipping costs.
We’re unable to accept returns on the following purchases:
- Bulk Orders
- Missing or damaged parts or packaging
How do I return an electric standing desk?
All returns must be approved by EFFYDESK within 100 days. Just shoot us an email and we will assist you through the process.
We typically process returns within 3 business days of receipt. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your credit card provider to process the refund.
Can I exchange for a different product or size?
Yes, exchanges are available for different sizes or colours. Please note that return and new shipping costs will be the responsibility of the customer. If you require a shipping quote, please contact our support team.
Do I need to pay for return shipping?
Return shipping cost will be the responsibility of the customer. However if the return is due to a defect or a mistake on our part, then the return shipping cost will be covered by us.
What should I do if I received the wrong item?
We’re sorry for the mix-up! Contact our support team with your order number and a photo of the delivered item, and we’ll send the correct item right away.
Orders
How can I place an order?
Once you're ready to place an order, you may place the order online. With any other questions, you may reach us via email at team@effydesk.ca or by live chat.
Can I change or cancel my order?
If your order hasn’t been processed yet, you can contact our support team to request changes or cancellation. Please note, once the order is shipped, it cannot be changed or canceled.
If we live in the lower mainland, can we pick up the product?
Yes packages are available for pick-up. Please email team@effydesk.ca or call us at 604-715-7577 to set up by appointment only!
What happens if my package is lost or delayed?
If your package is delayed or lost, contact our customer support team. We’ll work with the shipping carrier to locate it or issue a replacement if necessary.
Can we pick up the order?
If you live in the lower mainland, pick-up is available by appointment only. Please book a pick-up time with our support team by emailing team@effydesk.ca or call us at 604-715-7577.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods like PayPal, Shop Pay, GPay, Sezzle and E-transfer.
Why was my payment declined?
Payments can be declined for several reasons, such as incorrect card details or insufficient funds. If the issue persists, contact your bank or our support team.
How do I apply a discount or promo code?
Enter your promo code at checkout in the "Discount Code" field, then click "Apply" to see the updated total.
Why is my discount code no longer working?
If your discount code isn’t working, here are a few things to check:
Ensure the code is entered exactly as shown, without extra spaces or typos.
Confirm that the code is still valid and hasn’t expired.
Check if the code applies to the items in your cart, as some discounts may have exclusions (e.g., sale items, bundles).
Verify that your order meets any minimum purchase requirements.
If you’ve checked everything and it’s still not working, please contact our support team for assistance—we’ll be happy to help!
Can I get a copy of my invoice?
Yes, invoices are available in your account under "Order History" or can be requested by contacting our support team.